Man City Shop Returns

Manchester City FC Online Store Returns Policy

Returns Policy

Thank you for shopping at the official Manchester City online store. We hope you are happy with your purchase, but if for any reason you are not, you can return it to us within 60 days of receiving your order.

To return an item, please follow these steps:

1. Go to our returns partner ReBOUND at this link: [ReBOUND returns link]
2. Enter your order number and postal code.
3. Select the items you want to return.
4. Choose a return method.
5. Print your return label.
6. Attach the return label to your package.
7. Return your package to the nearest UPS drop-off location.

Please note that some return options may require a printer. If you do not have access to a printer, you can take your package to a UPS store and they will print the return label for you.

In-Store Returns

You can also return your items to one of our retail stores. Returns are free at the Manchester City Stadium Store. We will issue a refund or exchange for any item that is returned in its original condition with tags attached.

Please note that we cannot accept returns for personalized items, gift cards, or items that have been used.

Refunds

Refunds will be issued to the original form of payment. Please allow 10-14 business days for your refund to be processed.

Exchanges

If you would like to exchange an item, please return the item to us and place a new order for the correct item.

Questions

If you have any questions about our returns policy, please contact our customer service team at [customer service email address].